FAQ - The Clean Studio YYC

Frequently Asked Questions

Everything you need to know before booking a residential cleaning with The Clean Studio YYC.

Booking & Scheduling

How do I book a cleaning?

Booking your cleaning is easy! Simply visit our Book Now page and submit your booking request. You’ll provide a few details about your home and choose the cleaning service that best fits your needs.

Once we receive your request, we’ll review the details and confirm your cleaning date and time. If you’re not sure which service is right for your home, you can also contact us directly and we’ll be happy to help.

How far in advance should I book?

We recommend booking a few days in advance to secure your preferred date and time, especially for recurring cleanings and during busy periods.

Need a last-minute cleaning? Feel free to contact us. We’ll do our best to accommodate your preferred schedule based on availability.

Do you offer recurring cleaning services?

Yes! We offer weekly, bi-weekly, and monthly cleaning services to help you enjoy a consistently clean and comfortable home without the stress of keeping up with it on your own.

Recurring cleanings can be tailored to your schedule, your home’s needs, and your lifestyle. Whether you need weekly upkeep or a monthly refresh, we’ll create a cleaning routine that works for you.

Can I reschedule my appointment?

Absolutely! We understand that plans can change, and we’ll be happy to help you reschedule your appointment whenever possible.

We kindly ask for at least 24 hours’ notice when requesting a change. This allows us to offer your original appointment time to another client and helps us keep our schedule running smoothly.

Rescheduling requests made with less than 24 hours’ notice may be subject to availability.

What is your cancellation policy?

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. This allows us to manage our schedule efficiently and gives us the opportunity to offer the appointment time to another client.

We appreciate your understanding and cooperation.

Do you offer same-day cleaning?

Depending on our availability, we may be able to accommodate same-day cleaning requests.

If you need a last-minute appointment, please contact us directly. We’ll always do our best to find a time that works for you.

What is included in a standard cleaning?

Our standard cleaning service is designed to keep your home fresh, tidy, and comfortable. Depending on the areas included in your booking, standard cleaning typically includes:

Dusting and wiping accessible surfaces
Vacuuming carpets and rugs
Sweeping and mopping floors
Cleaning and sanitizing bathrooms
Cleaning kitchen surfaces and countertops
Cleaning the exterior of kitchen appliances
Emptying garbage bins
General tidying of the areas being cleaned

Standard cleaning does not include deep-cleaning tasks such as inside ovens, inside refrigerators, interior windows, or heavy buildup unless specifically requested and included in your service.

Do I need to provide cleaning supplies?

No! We bring the cleaning supplies and equipment needed to complete your service.

If you have specific products you prefer us to use, such as a particular brand or a preferred eco-friendly product, please let us know before your appointment and we’ll do our best to accommodate your request.

Do you clean inside ovens or refrigerators?

Interior oven and refrigerator cleaning is not included in our standard cleaning service, but it can be added upon request.

If you’d like these areas cleaned, please let us know when booking so we can include the service and provide any applicable additional pricing.

What areas do you serve?

We currently provide residential cleaning services in Rosscarrock and select nearby communities in West Calgary, including Westgate, Spruce Cliff, Shaganappi, Glendale, Wildwood, Killarney/Glengarry, and Glenbrook.

Our service area is intentionally focused on nearby communities so we can provide reliable, timely, and personalized service to our clients.

Not sure if your address is within our service area? Contact us before booking and we’ll be happy to confirm availability.